Shipping information

Shipping costs

For postage and packing we charge 5 € to all countries of the EU and to Switzerland (otherwise 25 €). We deliver free of charge from a value of 75 € to Germany and to other EU countries (incl. Switzerland). Shipping costs to non-EU countries are omitted for goods with a value of 300€ or more.

Delivery times

The delivery time for the dispatch to Germany amounts to 1 to 2 working-days, provided that the product concerned is ready for dispatch in stock. In the following table you will find the delivery times for shipping to other countries, which you must add to the delivery time indicated for each item.


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Fast delivery

If you order from us before noon, you will usually receive your goods on the next working day. Please state your telephone or fax number with every order, so that we can contact you immediately if an article should not be available. The goods will be delivered by Deutsche Post/DHL.

Deutsche Post/DHL standard delivery times from Germany to the destination countries

If you order several articles from us within the framework of one order, for which different delivery times apply, we will ship the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item of your order with the longest delivery time shall apply to the total shipment of goods.

Destination country Region ZIP code Delivery time (days)*
from to Additional maximum duration in days
Belgium total total 2
Bulgaria total total 5
Denmark total total 2
Estonia total total 3
Finland Helsinki, Hämeenlinna 00000-13999 3
Finland Rest 14000-99999 4
France total total 2
Greece total total 6
Great Britain
North AB; BT; DD; DG; EH; FK; G; HS; IM; IV; KA;KW; KY; ML; PA; PH; TD; ZE -          3
Great Britain South Rest 2
Ireland total total 3
Italy North 10000-39999 2
Italy Central 00000-09999 3
Italy 40000-69999 3
Italy South 70000-99999 4-5
Latvia total total 4
Lithuania total total 4
Luxembourg total total 2
Netherlands total total 2
Norway** Oslo 0000-1399 -         3
Norway Rest 1400-9999 4
Austria total total 2
Poland total total 2
Portugal total total 4
Romania total total 4
Switzerland** total total 2
Sweden Central/South 00000-56999 2
Sweden Rest 57000-99999 3
Slovakia total total 3
Slovakia total total 2
Spain total total 3
Czech Republic total total 2
Hungary total total 3

Please ask in writing for deliveries to other countries.

* In case of delivery via Neustrelitz, Ottendorf-Okrilla, Rüdersdorf (postal code areas: 01000 - 03999, 09520 - 09549, 09575, 09580 - 09639, 10000-19999) may result in longer delivery times.

** The delivery times are standard delivery periods and are exclusive of customs clearance. In remote areas (areas that are difficult to access) it is possible that delivery takes longer.

DHL last update: 01/2009 (PDF 7/2010)

Further shipping details

For your absolute package freedom, please register at www.paket.de. You have the following advantages:

You decide when and where your parcels are delivered.

· Notification via SMS or e-mail when your parcel will be delivered

· Around the clock, 7 days a week, pick-up at the Packstation

· If you are not at home: Deposit of your shipment at a place you specify in advance

Order without risk: Fair & Pure grants you a right of return within 24 months from date of purchase, even for already opened packs.

For your return please request an return label. This enables you to return the goods postage paid. We will refund you the purchase price after receipt of the return.

Under the point Right of withdrawal you will find the legally required information about the right of withdrawal for consumers in the mail order business.

You can view the processing status of your order conveniently online:

As a registered customer, you can view the current status of your order at any time under "My orders".

Pending
The order has just been placed (either by you in the online shop or by our order service).

Processing
Your order has been forwarded to the dispatch department and is now packed for you.

Sent
Your order has left our premises and is either on its way to you or has already arrived at your door.

Shelved
The order cannot be delivered immediately due to the unavailability of articles. Of course you will receive postage free subsequent deliveries.

Customer service processing
Your order is still being processed by our customer service. For possible questions we will contact you by telephone or by e-mail.